Mark Zuckerberg had a bold plan to replace Meta staff with AI. Here’s how it imploded. | Bob Sutton | 16 comments
A remarkable detailed Reuters story today about Meta's struggles with reorganizing the company for the AI era. There are two themes worth separating: 1. WHAT you change in an organization is different than 2. HOW you change it. As the story makes clear, Zuck and the gang definitely screwed-up the how, infecting the company with fear, uncertainty, resentment, and finger-pointing.
The WHAT is less clear, as the question of how you design a company that is blend of humans and agents is something that every company I know is struggling with. It looks like Meta punted on plan to have many tiny (human) teams reporting to a small number of leaders (now that sounds like a hard job). But they did make changes that revealed, when AI does more of the work, the remaining humans spent a lot more time cleaning up the slop, mistakes, and related messes. That "clean up on aisle 9" work that Rebecca Hinds, PhD calls "botsitting." I quote:
"As early as March, infrastructure teams were also warning of “reliability warning signs” caused by the AI coding surge, according to an internal post. Another post, in April, said that unchecked AI agents were performing “large-scale, disruptive actions that humans are unlikely to execute.” The result: Major technical and security incidents, such as service disruptions and possible data leaks, spiked 40% from the previous year, with the time staffers had to spend “firefighting” them up 70%, according to the internal posts."
Great article, so much here. But my upshot is that no one really knows the best way to reorganize any one company, let alone every company, for the AI era. So, we can expect and need a lot of failed prototypes. In contrast, the knowledge about how to do old-fashioned change management in ways that minimize fear and confusion are well-known.
The first is a mystery, so leaders deserve some grace. The second is much too clear and leaders should know better...if you are going to do something scary to your people, give them as much predictability, understanding of the logic, control over how it happens to them, and human compassion as possible.
https://lnkd.in/gWPgsYB | 16 comments on LinkedIn